FAQs
This is the section of the commonly asked questions and my answers which should give you a clear picture on the overall buying experience.
Are frames included in the offer?
No, my prints come unframed – the frames in the photos just show how they could look. Framing is a craft of its own, so I leave it to framing shops and focus on my paintings. All my sizes fit standard frames, so finding one is easy.
How will you ship my order?
I put a lot of attention to careful packaging and making sure that your order is securely shipped. For the small sizes (up to 12x16 inch or A3 size), it will be shipped in a flat packaging with an additional protection board so that the prints cannot get bent. In case of the bigger sizes (starting with 16x20 inch or 40x50cm) I use a very sturdy tube with additional carton packaging - here your prints will be rolled in the tube. For orders consisting of several prints, there will be additional tubes so that there are not too many prints rolled together – this will help you to easily unpack and unroll your prints.
Where do you make your prints?
My prints are made in my own small studio in Austria. I have used the same fine art paper and the same careful packaging for years, so every order arrives in the same quality you see in my customers' reviews. My assistant, whom I trained myself, helps me with printing, trimming and packing – and I check every order before it leaves. It really matters to me that you love your prints.
Do you offer digital downloads?
No – I only offer real prints. Each one is printed on fine art paper in my studio, with the same care as my original paintings, and that is something a home printer simply can't match. What arrives at your door is ready to frame.
